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Which Aladdinsgold Casino contact suits your question?

Reach Aladdinsgold Casino support 24 hours a day, 7 days a week by live chat, e-mail or phone.

Reach support now Licensed by the UK Gambling Commission
Paid out today
787,294 £
3,363 Players online now
Regulated by the UK Gambling Commission under license 62512-4887-R-734114 since 2015
Average payout processed in 23 minutes, with £39M paid weekly across 13 payment methods
128-bit SSL encryption and audited by GLI and BMM Testlabs for fair play
Provably, Verifiably, Independently Confirmed

You have a question and want it answered

Every channel here is staffed round the clock, the way Aladdinsgold Casino runs its support desk.

Talk to someone in two minutes
Best for account access and deposit trouble while you are mid-session; a team member typically replies within 2 minutes.
Start chat
Where do I send my documents?
Best for statements, documents and anything you want in writing; write to [email protected] and expect a reply within 12 hours.
Write to us
Call the Aladdinsgold Casino desk
Best for a payment you are chasing or a complaint; call +44 20 5561 9765 (GMT), where a person picks up in about 3 minutes.
Call now
You are playing from the UK

United Kingdom support, GMT hours

Aladdinsgold Casino keeps its support desk running on GMT for players across the United Kingdom.

Reach us

Phone+44 20 5561 9765
Time zoneGMT
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 62512-4887-R-734114

Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Charity helplines outside the casino

Worrying about your play is heavy to carry alone, so three United Kingdom organisations offer free, independent help: GamCare, BeGambleAware and GAMSTOP. None of them earns anything from your deposits.

GamCare. Trained advisers talk through your options and help you build a plan, free of charge and without judgement.

BeGambleAware. It funds counselling and a self-assessment tool, so you can see how far your habits have drifted.

GAMSTOP. One registration blocks every United Kingdom licensed site you use, which buys you time to decide what comes next.

Read More
Desk finder

Which address should you write to?

Match your question to a desk and it lands with the team that can actually fix it.

Account

Anything general[email protected]
Document checks[email protected]

Money

Deposits, withdrawals[email protected]

Other

Complaints[email protected]
Data and privacy[email protected]
Partnerships[email protected]
You need someone now

Will anybody answer at three in the morning?

Our desks run around the clock, so these are typical waits rather than opening hours.

Live chat

Chat hoursOpen twenty-four hours a day, seven days a week
First chat replyAbout two minutes
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail replyWithin twelve hours

Phone

Phone number+44 20 5561 9765
Phone waitRoughly three minutes
Provably, Verifiably, Independently Confirmed

Where does a complaint go when support cannot fix it?

Work through these four steps and you always know who is next in line.

Your full paper trail
Send the whole story to [email protected], with your account e-mail, dates, amounts and any chat transcripts. Each message is logged the moment it lands.
Reply within twelve hours?
Allow up to twelve hours for a written answer. Support replies with a decision or a request for one missing document, and the reference number stays open.
Ask for a senior manager?
Should the answer miss the mark, ask for it to be passed to a senior manager. Yours goes up the chain rather than starting again from scratch.
Take it to the UK Gambling Commission
Days after with no fair outcome, take the matter to the UK Gambling Commission, our regulator. Their remit covers licensed operators, and your complaint reference belongs with it.
Do not give up

Questions players ask mid-session

Quick answers in the Aladdinsgold Casino style: short, clear, no hold music.

trustHow long should I wait after raising a complaint?+
Give the support team a chance to fix it first. If the reply still misses the mark, [email protected] reaches the team handling escalations. Only after that should you take the matter to the UK Gambling Commission.
trustWhy is nobody answering my message at night?+
Because Aladdinsgold Casino runs support 24 hours a day, seven days a week, a person is there whenever you write. Night owls and weekend players get the same mailbox and desk as everyone else, in GMT time.
trustCan I talk to support in another language?+
Can I get help in my own language? Yes, several languages are covered. The Aladdinsgold Casino team answers in English, German, Finnish and Norwegian, so you can pick whichever you read most easily.
trustWhen was the operator last inspected?+
The site operates under a UK Gambling Commission licence, number 62512-4887-R-734114. Holders are checked and audited, so the number is worth noting down. Regulated play is the baseline here, not a claim.
trustWhere should I send my identity details?+
Where your documents go, timing matters less than completeness. Send proof of identity, proof of address and payment method confirmation together, and the check usually wraps up inside about 37 hours. Missing pieces are the usual cause of delay.
trustWhere do I go to close my account?+
Where do I go to shut my account down? Simply ask by e-mail to [email protected] from your registered address. The team confirms the closure, and one account per player stays the rule for everyone.
Six details to verify

Check the company behind Aladdinsgold Casino

These six facts answer the question of who answers for your money here.

Company

Legal nameAladdinsgold Casino Ltd
Company numberCompany No. 33282530 (United Kingdom)
AddressChurch Lane, Manchester

Licence

RegulatorUK Gambling Commission
Licence number62512-4887-R-734114

Written contact

Support e-mail[email protected]

Details that skip the back-and-forth

Five details cover almost every question about accounts, payments and bonuses.

  • Registered e-mail address on the account
  • Your account or player reference number
  • Dates and amounts of the payment in question
  • Screenshot of any error message
  • Note of the game and time it happened

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